Privacy Policy

Last Updated: 19 May 2024.

Framework Pilates ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://www.frameworkpilates.co.uk/] (the "Site") and use our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

Personal Data: We may collect personal information such as your name, email address, phone number, billing information, and any other information you voluntarily provide to us when you:

  • Sign up for classes or services.

  • Create an account on our Site.

  • Subscribe to our newsletter.

  • Contact us for customer support.

  • Participate in surveys or promotional activities.

Usage Data: We may automatically collect information about your interaction with our Site and services, including:

  • IP address.

  • Browser type and version.

  • Pages you visit and the time and date of your visit.

  • The time spent on those pages.

  • Other diagnostic data.

Cookies: We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide and maintain our services.

  • Process transactions and manage your orders.

  • Send you newsletters, marketing materials, and other information.

  • Improve and personalise your experience on our Site.

  • Respond to your comments, questions, and provide customer service.

  • Monitor and analyse usage and trends to improve our Site and services.

  • Detect, prevent, and address technical issues.

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this policy. We may share your information with:

  • Service Providers: Third-party companies and individuals that facilitate our services, perform services on our behalf, or help us analyse how our services are used.

  • Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

  • Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access – You have the right to request copies of your personal data.

  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our provided contact information.

6. Third-Party Links

Our Site may contain links to third-party websites. This Privacy Policy does not apply to these third-party websites. We encourage you to read the privacy policies of any third-party websites you visit.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

  • Email: hello@frameworkpilates.co.uk

  • Phone: (+44) 07935968727

  • Address: Unit 4, Heyworth Business Park, Old Portsmouth Road, Peasmarsh, Guildford, GU3 1AF.

Thank you for choosing Framework Pilates. Your privacy is important to us, and we are committed to protecting your personal information.